Frequently Asked Questions
Get answers to the most common questions about our services, pricing, project timelines, and more. This FAQ page is designed to help you understand how Waves of Change Consulting can support your business, ensuring you’re informed and confident every step of the way.
What services does Waves of Change Consulting offer?
I specialize in process documentation, workflow improvement, and operational efficiency solutions tailored for small to medium-sized businesses. I focus on enhancing productivity, reducing costs, and creating a sustainable, scalable infrastructure for your business.
How is pricing determined?
My pricing is based on the project's scope and your business's size. I offer tiered pricing, with packages for small, medium, and larger businesses. I also provide flexible payment options for smaller businesses, such as monthly installments, to ensure our services are accessible to growing businesses.
What is included in a process documentation package?
Each package includes a comprehensive review and documentation of your existing workflows, recommendations for efficiency improvements, and a final report detailing each process. I offer packages for up to 10 processes for small businesses and up to 20 for medium businesses. For more extensive needs, I provide custom pricing based on scope and project length.
Do you offer ongoing support after a project is completed?
Yes, I offer optional ongoing support packages that include regular check-ins, additional consulting sessions, and training for new employees if desired. These packages can be tailored to meet your business needs and ensure long-term success.
What happens if my business changes scope during the project?
If the project requirements change, I'm here to adapt. However, adjustments to the scope may require additional resources and will be discussed transparently. I will provide updated estimates and clear next steps to keep everything on track.
How do you ensure confidentiality with my business information?
Confidentiality is a top priority. I include non-disclosure agreements (NDAs) in my contracts to protect your business information. All processes, data, and reports are securely stored and accessible only to authorized team members.
How soon can I expect to see results from process improvements?
Results often vary depending on the complexity of the processes and the extent of changes. Typically, clients start seeing improvements within a few months as new workflows are adopted and optimized. I conduct regular check-ins to track progress and ensure that your goals are being met.
What if my team has concerns about working with a consultant?
I understand that change can be challenging. My approach involves inclusive, transparent communication and onboarding sessions with all team members. By involving your team, I make the transition smoother and encourage a collaborative environment for lasting results.